Terms and conditions
Ordering a service
The client may order a service via the online booking form on this page. When booking, the client provides the identification and contact details necessary for appointment booking and service delivery.
Scope of services
Through this page it is possible to book outpatient examinations, follow-up examinations, injection therapy, online video consultations, and other services listed for a specific clinic or appointment type.
Prices
All prices are listed next to the individual services in EUR. The price valid at the time of booking applies, unless stated otherwise for a specific service.
Confirmation of consent
When completing an online booking and online payment, the client confirms that they have read these terms and the additional information provided on this page.
Cancellation policy
Cancellation of booking
The client may cancel a booked appointment by e-mail at orthogenex@gmail.com or by phone / SMS at +421 917 506 972.
Online consultation
If the client cancels the online consultation at least 24 hours before the scheduled appointment, the amount may be refunded in full or the appointment may be rescheduled by mutual agreement.
Late cancellation
In case of late cancellation or no-show, a cancellation fee of up to the full price of the booked service may be charged.
Change by the provider
The provider reserves the right to change or cancel an appointment for organisational or operational reasons. In such a case, the client will be offered a replacement appointment or a refund of the amount already paid.
Complaints procedure
Submitting a complaint
A complaint may be submitted by e-mail to orthogenex@gmail.com or by phone / SMS at +421 917 506 972.
Content of the complaint
The complaint must include the client’s identification, the booking date, a description of the service, and the reason for the complaint.
Handling period
Complaints will be processed without undue delay, no later than within the period prescribed by the applicable legal regulations.
Refunds
If the complaint is accepted as justified, or if a paid service is cancelled in accordance with the cancellation policy, the amount will be refunded using the same payment method by which it was paid, or by another agreed method.
Payment methods
Selected services may be paid online. Once the bank solution is activated, payment will be available through CardPay and/or TatraPay. Until the bank solution is activated, PayPal may be used for some services.
Service delivery
In-person services
Outpatient examinations, follow-up examinations, or injection therapy are provided in person at the address of the clinic specified during booking.
Online services
Online consultation is provided by video call at the booked appointment time. The client is responsible for having a functioning internet connection and suitable technical equipment.
Delivery time
The service is provided at the time booked by the client and confirmed by the booking system.
Export restrictions
The offered healthcare and consultation services are generally not subject to export restrictions, as they are not physical goods intended for international transport.
Data protection
Contact and booking data are processed only to the extent necessary for appointment booking, communication with the client, and delivery of the ordered service.